You can learn more from our asked questions

CONSUMER AFFAIRS
In Zimbabwe, consumers have the right to receive the correct change when making a purchase. If a seller refuses to give you change and instead forces you to take a product, this could be considered an unfair trade practice.
The Consumer Protection Act [Chapter 14:44] of 2019 is the primary law that protects consumers in Zimbabwe. This law outlines the rights of consumers and the responsibilities of sellers.
Yes. All suppliers, whether formal or informal, are expected to comply with consumer protection laws when selling to the public.
No, it's not recommended. Expired products are not allowed to be sold to consumers.
Return it to the seller and request a refund or replacement.
Yes, you can. Contact the seller and request a refund or replacement. File a complaint with the Ministry if the seller refuses.
Look for authenticity labels and buy from reputable retail shops.
- Right to choose
- Right to information
- Right to safety
- Right to redress
- Right to representation
- Report suspicious activities to our Consumer Protection Commission
- Toll Free 08012301
- Hotlines 0719176856/861/865
Misleading advertising includes false claims, hidden terms, or exaggerations about a product or service. It is prohibited under the Consumer Protection Act, and businesses found guilty may face penalties or corrective measures.
Yes. Whether local or imported, all goods sold in Zimbabwe must comply with the same standards and regulations under the Consumer Protection Act.
- Gather evidence (receipt, product, photos, etc.)
- Contact the business first
- If unresolved, lodge a complaint with the Consumer Protection Commission
- Always request a receipt
- Read labels and terms carefully
- Check expiry dates
- Report unfair practices
- Learn your rights and responsibilities
COMPETITION AND TARIFF COMMISSION
- Promote fair competition in all sectors of the economy;
- Investigate and regulate mergers in the economy;
- Investigate, discourage and prevent restrictive practices;
- Reduce barriers to entry into any sector in the economy or any form of economic activity;
- To undertake investigations and make reports to the Ministry of Industry and Commerce relating to tariff charges i.e. giving assistance or protection to local manufacturing industry;
- Investigate unfair trade practices in the economy; and
- Rendering technical assistance to Government during trade negotiations.
CONSUMER PROTECTION COMMISSION
- Protect consumers from unconscionable, unreasonable, unjust or otherwise improper trade practices; as well as deceptive, misleading, unfair or fraudulent conduct;
- Promote fair business practices;
- Co-ordinate and network consumer activities and liaise with consumer organisations and the competent authorities and agencies locally and outside Zimbabwe;
- Promote consumer education and empowerment;
- Investigate and evaluate alleged prohibited conduct and offences;
- Refer to the Competition Commission or any other relevant authority any concerns regarding market share, anti-competitive behaviour or conduct that may be prohibited in terms of the Competition Act [Chapter 14:28] or other relevant Acts;
- Cooperate with other consumer protection authorities to obtain redress across borders for consumers affected by fraudulent and deceptive commercial practices;
- Promote international co-operation in the comparative testing of consumer goods and services and facilitate exchange of test methods, plans and results; and
- Monitor trends in the consumer market and regulate the accreditation of consumer protection advocacy bodies.
NATIONAL COMPETITIVENESS COMMISSION
- Develop, coordinate and implement key income and pricing policies that will enhance Zimbabwe’s global competitiveness;
- Monitor evolving sector specific subjects and strategies for enhancing Zimbabwe’s global competitiveness;
- Review all existing and new business regulations to ascertain their impact on the cost of doing business and recommend amendments or repeals where appropriate to enhance competitiveness;
- Continuously monitor the cost drivers in the business and economic environment, and advise on measures to be taken to enhance productivity and address current and emerging costs challenges;
- Identify sectors of the Zimbabwean economy that have potential for global competitiveness, whilst also paying due attention to issues of the structure and size of industry, technology gaps and skills, and infrastructure and modernization needs;
- Review all price changes by the Government, statutory corporations and local authorities when charging or levying user fees, rates, penalties and fines payable by the public and clients;
- Undertake research and maintain a comprehensive nationwide statistical database to be used in the analysis of competitiveness across all sectors of the economy;
- Develop periodic competitiveness frameworks and strategies;
- Provide a platform for dialogue between the public and private sector, labour, academia and non-state actors on the subject of competitiveness;
- Build awareness and advocacy on matters related to competitiveness;
- Produce an annual benchmarking report on national competitiveness to be called the National Competitiveness Report; and
- Perform any other functions that may be conferred or imposed upon the Commission by this Act or any other enactment.
ZIMBABWE IRON AND STEEL COMPANY (ZISCOSTEEL) (PVT) LIMITED
- Production of Iron and Steel.
- Production of steel and steel products.
- Enhance value addition and beneficiation of the abundant iron ore.
- Accelerate import substitution by supplying required steel products to the local market.
- To provide steel and steel products to downstream industries in all sectors.
- Create indirect and direct employment in downstream and upstream industries.
- Generation of foreign currency inflow through exports.
ZIMBABWE INTERNATIONAL TRADE FAIR COMPANY
- To establish, hold, promote, manage, control and support, assist or participate in trade fairs, shows and exhibitions of every description which are aimed at promoting or stimulating interest in manufacturing industry and commerce.
All persons placed on community service are supervised by heads of institutions. Eg Heads of Schools, Sister in charge at clinics etc. Community service officers oversee the supervision process done by heads of institutions by making a follow up at institutions of placement.
Legal Aid offices are accessible in all of the country's provinces with some offices in districts such as Chivhu, Chipinge, Chiredzi.
Still have you any problem for solutions?
For any inquiries relating to Industry and Commerce services feel free to speak to me personally by call during business hours.